Terms & Conditions

Care at Home (Shropshire) Limited takes every effort to ensure that the information published on this web site is accurate. However, Care at Home (Shropshire) Limited cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk.


The copying and use of the Care at Home (Shropshire) Limited logo, and other Care at Home (Shropshire) Limited related logos, is not permitted without prior approval of the Director of Care at Home (Shropshire) Limited. Permission requests should be directed to the Communication Directorate. Tell us who you are, the organisation you represent (if any), how and why you wish to use our logo. Please include your contact details, including name, address, telephone number, fax number and e-mail.

Virus protection

Care at Home (Shropshire) Limited  makes every effort to check and test material at all stages of production. It is always wise for users to run an anti virus program on all material downloaded from the Internet.

Care at Home (Shropshire) Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material off the Care at Home (Shropshire) Limited web site.

Data Protection Act 2018

The Data Protection Act 2018 establishes rights for individuals who disclose their personal information - where personal information is widely defined - to any organisation for any purposes involving processing of that information. Any organisation which processes information about living individuals is a data controller for the purposes of the Act; that is a person who determines the purposes for which and the manner in which any personal data is, or is to be, processed. A data controller is required by the Act to ensure that the data subject has, is provided with, or has made readily available to him certain specified information, including the data controller's identity, the identity of any other person to whom he may disclose the information, and the purpose or purposes for which data is intended to be processed.

What data do we have?

So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data about you:

• Your basic details and contact information e.g. your name, address, date of birth and next of kin;

• Your financial details e.g. details of how you pay us for your care or your funding arrangements.

We also record the following data which is classified as “special category”:

• Health and social care data about you, which might include both your physical and mental health data.

• We may also record data about your race, ethnic origin, sexual orientation or religion.

Why do we have this data?

We require this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.

We process your data because

• We are required to do so in our performance of a public task;

• We are required to do so in order to fulfil a contract that we have with you;

• We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.

We process your special category data because

• It is necessary due to social security and social protection law (generally this would be in safeguarding instances);

• It is necessary for us to provide and manage social care services;

• We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Where do we process your data?

So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:

1. You or your legal representative(s);

2. Third parties.

We do this face to face, via phone, via email, via our website and via post.

Third parties are organisations we have a legal reason to share your data with. These include:

• Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals;

• The Local Authority;

• Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;

• The police or other law enforcement agencies if we have to by law or court order.

1. Comments, questions and feedback

If you send an enquiry by e-mail to either a specific contact or a general enquiry address identified on Care at Home (Shropshire) Limited web site, we will only use your personal details, obtained from your enquiry, to respond to your query or improve the site. In some instances, it may not be possible for Care at Home (Shropshire) Limited to provide the information requested directly. In such circumstances we may pass your enquiry to another government department so that they can fulfil your information request. In either case we shall delete your personal data once we have acknowledged your comment, responded to your request or passed it on to another Department.

2. E-mail alert services sign up

If you sign up to receive e-mail alerts, such as our press notice alert system, we will use the information you give us to provide the service(s) you have requested. We may occasionally contact e-mail alert subscribers to help us evaluate and improve the service that we offer. We will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription, we will remove you from our mailing list and your details will be deleted from our records.

3. Site usage information

i) Cookies

Cookies are pieces of data that are often created when you visit a web site and are stored in the cookie directory of your own computer.

Cookies do not create a record on the Care at Home (Shropshire) Limited website or its computers and thus they do not contain any personal information about you, nor can they be used to identify individual users.

ii) Log files

Log files allow us to record visitors' use of the site. Care at Home (Shropshire) Limited puts together log file information from all our visitors, which we use solely to make improvements to the layout of the site and to the information on it, based on the way that visitors navigate around it. Log files are records of the visits made to the site from e-mail addresses and thus effectively contain personal information about you, areas in which you have expressed an interest, and so on. We do not make any other use of this personal information, nor do we pass it on to any other organisation.

Your Rights as a Data Subject

As a data subject, you have various rights under the Act, including a right of access to any personal data being held about you by Care at Home (Shropshire) Limited as data controller. Care at Home (Shropshire) Limited will supply you with details of personal data we are holding about you if you submit a request ("subject access request") to the company's e-mail account.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regular updating of this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

General help

For further help about this web site please contact the company's e-mail account.

Company Information

Care at Home Services

Contact Number:
01584 838 420

"How can we ever thank you enough for all the help and comfort you all gave to Dad and the support you gave to Mum"

Family Member